Terms & conditions

The boring bit...

We believe in trading fairly and building great relationships with our customers.  In the event of any dispute, our aim is always to firstly resolve matters to the satisfaction of all parties, and we'll always attempt to do so without hiding behind all this legal stuff. 

The Website

Use of the Emma Patchett website implies acceptance of the Terms and Conditions as set out in the following. If you do not agree to the terms and conditions of the website then you may not use it. The Emma Patchett website is managed and operated by Emma Patchett from our studio in Yorkshire and the laws of England & Wales govern claims relating to it, including the use of the website and the materials contained within it. If you choose to access our website from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between Emma Patchett and you, the laws of England and Wales will apply at all times. 


Prices on the Emma Patchett are not subject to VAT as we are a tiny company, delivery prices are detailed on our delivery and returns page and in the product information also. Every effort is made to ensure the complete accuracy of our website however some prices/details may change from time to time and it is possible that error may occur. We will use our best efforts to rectify any errors as swiftly as possible but we cannot be held responsible for any losses incurred as a result.

Product Information 

We endeavour to display our products as accurately as possible within the website. However, from time to time, slight variations in colour and size may occur. We will also endeavour to ensure that the product information is kept as accurate as possible. But items are subject to availability and in the event that a product is not available, you will be informed as soon as possible following your order.


As indicated on the website, payment for Emma Patchett’s goods is through certain credit and debit cards and via SagePal. Payments through the website are processed securely using advanced and up-to-date security-protected software. Your payment information is encrypted to ensure that it is fully protected and processed securely. Your payment details are not held by Emma Patchett – they are held in an encrypted state by SagePay, a highly secure and widely recognised global payment provider.