Delivery & Returns

Delivery

We pride ourselves on a speedy dispatch. It’s our aim to make sure your order reaches you as quickly as possible whilst ensuring the products arrive in perfect condition.  

We aim to dispatch stock items in 2 to 4 working days and will contact you if there is going to be any delay.

Bespoke items can take 4 to 6 weeks to deliver but we always aim to dispatch them faster than this and we’ll keep you informed as much as possible with the progress of your order.  

UK delivery of standard products

Most standard orders to the UK are delivered for £4.95 or less, many are free. The delivery cost is based on the product’s size and weight.

If a product is delivered free of charge this is clearly displayed on the product page.

UK delivery of non-standard products

A non-standard product is something that’s considered to be tricky to post.....fragile, high value, large or heavy items for example a large footstool or huge lamp and shade. For these products, the above costs won’t apply  - you’ll find the delivery cost shown in your basket before checkout. However as a guide large lamps cost £8.95 and Footstools £40

Paint samples are delivered free of charge.

Delivery of sample pots of paint is just £0.95

UK express or tracked delivery 

If you need something quickly we are happy to arrange express delivery whenever we can if an item is in stock. Please call us to arrange this on 07926631637

International Deliveries

International Deliveries - please email or call us for a quote for delivery charges for goods to be delivered outside the UK.

Collection from our studio

Alternatively, you can arrange your own collection from our site address or if you are local we may be able to arrange a personal drop off.  In these cases the delivery proce paid will be adjusted and refunded as appropriate. 

If you’d like any further information please email: emma@emmapatchett.uk or call 07926631637

All our prices are exclusive of any local taxes and import duties. We cannot be held responsible for the payment of these taxes and duties. 


Returns

We understand that there are a variety of reasons why you may want to return a product, and that’s no problem. However, if you decide to return anything bought from us, please notify us within 14 days of your intention to return goods. We’ll be happy to refund or exchange a product provided it is returned unused, in its original packaging and in fully re-saleable condition. Returns should be made within 28 days from receipt of goods. If the product returned is not in fully re-saleable condition, we reserve the right to refuse a refund on the item.

It’s rare that we have faults with our products, but we understand that sometimes this can happen. We are dealing with fragile products and accidents happen but if your product arrives damaged we would be super grateful if you could take a quick photo of the packaging and the product and email it to us.

If your item is faulty or you’d simply like to return your order, please email emma@emmapatchett.uk and we’ll refund or send out a replacement as quickly as possible. If the item is faulty we will refund the cost of your return, just email a photo of your proof of postage. However we ask customers who have just changed their mind about an item to cover the cost of the return. 

Alternatively call: +44 7926631637 and we’ll be happy to help.

Office Hours: 10am – 5pm (GMT) Monday to Friday, excluding Bank Holidays.

Please note: Any special orders, bespoke items cannot be returned as they are unable to be resold, therefore we ask you to order with care.

Packing Your Returns

Please reuse the original packaging where possible when sending your returned items to us. Please ensure that any non-faulty items are sent back to us unused, and in the same condition, it was sold to you. We cannot accept any returns that are not in their original state or have been damaged in transit due to inadequate packaging.

SagePay

We’re proud to be working with Stripe for our payments – we consider them to be the safest payment system to use. To find out more about their terms and conditions, please go to www.sagepay.co.uk